Refund policy

Refunds & Exchanges

At Dolce & Co., each set is thoughtfully prepared with care and attention to detail. Because our press-on nails are a personal-use product, we maintain strict hygiene standards to ensure the quality and integrity of every order.

For this reason, all Dolce & Co. purchases are final sale. We are unable to offer refunds, returns, or exchanges for change of mind, incorrect sizing, incorrect selections, or unwanted items.

We kindly advise you to thoroughly review your order and choose your size according to our size guide before completing your purchase. 

If you receive your order and find that the nail size is not a match, please contact us and we’ll provide an exclusive 20% discount to help cover the cost of your replacement set.

Damages and issues

If your order arrives with a faulty, damaged, or defective item, please contact us within 7 days of delivery at dolceconails@gmail.com. 

To assist you promptly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photographs of the affected item(s)
  • Clear video of the affected item(s)
  • Photographs of the packaging, if applicable

Once reviewed and approved, Dolce & Co. will provide a replacement for the affected item(s) at no additional cost.

Please retain the original item(s) until your claim has been reviewed, as we may require additional information or photographs.


Incorrect Items

If you receive an item that differs from what was ordered, please contact us within 10 days of delivery. If the error occurred on our end, we will gladly arrange a replacement for the correct item.


Please Note

Dolce & Co. cannot be held responsible for damage caused by improper application, removal, wear, or aftercare of the nails. Items that have been worn, applied, altered, or otherwise used are not eligible for replacement.

We carefully package and inspect every order before it leaves our studio. Our commitment is to ensure that your Dolce & Co. experience is as beautiful as the set you receive.

By placing an order with Dolce & Co., you acknowledge and agree to this Return & Exchange Policy.

For any questions regarding your order, please contact us at dolceconails@gmail.com. We're always happy to assist.


Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.